Third Party Orders Terms and Conditions

Please read these terms and conditions carefully before placing your 3rd party order and retain a copy of these terms and conditions and your order for future reference.

Returns policies

If goods are required to be returned it is necessary to contact the Sales Office in order for this to be arranged. It is the customers responsibility to arrange the return. Goods agreed for return are given a collection reference number. All replacement items are charged for and credit is given following collection of the items to be returned based on the following criteria.

Items no longer required (in saleable condition), no replacement items required

Items which are no longer required or for exchange must be returned within 14 days of the invoice date. If a return is agreed where items have been ordered in error or are no longer required due to cancellations, a minimum restocking charge of 30% of the total sale value of the specific goods being returned will normally be made. On occasion charges in excess of this figure will be made, for example where repacking is required. Sometimes items are found on return to be damaged or with packaging damaged or defaced. This may render the items unsaleable and if this is the case no credit will be passed. Please see below. It is not however possible to return any item ordered as a special. Special items ordered cannot be returned if they are subsequently no longer required.

Special / Made to order items cannot be cancelled, amended or returned once the confirmation has been received from the manufacturer. This happens within 12 hours of the order being placed.

Items no longer required (in saleable condition), replacement items required

Items which are no longer required or for exchange must be returned within 14 days of the invoice date. If items are agreed for return and a replacement is required, the routine outlined above is applied except there will normally be no restocking charge. Replacement items are charged for, and a credit given only if the returned items are in a saleable condition on return. Should the items be deemed not to be in a saleable condition, due to the packaging or product being damaged. or defaced, we will inform you at the earliest opportunity. By agreement the item concerned will subsequently be sent back to the returnee if this is requested within 14 days or alternatively will be scrapped.

Bespoke ordered items cannot be cancelled, amended or returned once the confirmation has been received from the manufacturer. This happens within 12 hours of the order being placed.

Packaging damaged/defaced

If an item is returned where the original packaging is either missing or the condition of the packaging will not allow resale no credit will be passed. We will inform you at the earliest opportunity and by agreement the item concerned will subsequently be sent back to the returnee if this is requested within 14 days at their cost, or alternatively will be scrapped

Items returned due to unacceptable quality, performance or guarantee failure

These items may be returned for credit, which will be subject to inspection by the supplier. Our objective is to arrange for this to take place within 30 working days of the return date. If the supplier confirms that the item does have a defect or fault arising from manufacture or from materials being below acceptable commercial quality standards or has failed to meet guarantees, a credit will be passed. If however this is not the case no credit will be given and the item will be sent back to the returnee, where this is requested within 14 days, or alternatively the item will be scrapped.

Items returned due to damage before or in transit

A request for return must be made within 24 hours of delivery otherwise the collection request will not be considered, as clearly stated on each delivery note. Our trading conditions assume that if we are not contacted within 24 hours, and you have accepted the goods as saleable, we will be unable to pass credit, as it is no longer possible to prove conclusively that damage occurred before or during delivery. Delivery notes signed for 'unchecked' will be treated in the same way. If it is agreed to collect items due to damage claimed to have occurred before or in transit the items will be inspected on return. However, we reserve the right not to collect items agreed for collection if on sight of the items at the time of collection they have clearly been damaged subsequent to the delivery. If on inspection the item is considered not to have been damaged prior to delivery or in transit the returnee will be contacted and informed and no credit will be given. The item will be sent back to the returnee if this is requested within 14 days or alternatively will be scrapped. If there is a genuine reason to query this situation, please contact our Sales Office on 0333 305 8200.

After Sales: Faulty Goods

Customers will have to liaise with the manufacturer to rectify the problem as quickly as possible, according to the manufacturer’s guidelines

After Sales: Faulty Goods

Customers will have to liaise with the manufacturer to rectify the problem as quickly as possible, according to the manufacturer’s guidelines

Please read these terms and conditions carefully before placing your 3rd party order and retain a copy of these terms and conditions and your order for future reference.