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Delivery Information
How will my order be sent out?

  • We utilise a courier service for any small, medium or large deliveries.
  • The expected delivery time frame for small, medium or large deliveries is an estimated 1-4 working days, providing there are no unforeseen delays whilst in the courier’s network.
  • Each product will be carefully packaged and distributed to a courier for delivery after being picked from one of our warehouses.
  • We utilise a courier service for any small, medium or large deliveries.
  • The expected delivery time frame for small, medium or large deliveries is an estimated 1-4 working days, providing there are no unforeseen delays whilst in the courier’s network.
  • Each product will be carefully packaged and distributed to a courier for delivery after being picked from one of our warehouses.
  • Our pallet couriers will always do their utmost to advise of a delivery date prior to delivering.
  • Our standard pallet service offers kerbside delivery only. Couriers will not be able to move pallets or goods inside a property, up steps or transport down long driveways.

Delivery Costs

Our delivery costs are calculated on UK mainland addresses only and additional charges may apply if you are considered to live in a ‘remote’ area by our couriers, further information on this can be found below.

Small £2.98

Medium £6.97

Large £11.97

Pallet £34.97

Free delivery: We offer free delivery on all qualifying orders over £399 and this will automatically be calculated at check-out.

Remote Delivery

Due to courier constraints, additional charges may apply should you live in a ‘remote’ area. These areas include but are not limited to the following:

Remote Areas:
Scottish Highlands
Scottish Islands
Channel Islands
Isle of Man

Scilly Isles
Isle of Wight
Northern Ireland
Grampians
Other Offshore Islands

If you live in any of the above areas or are unsure if your area would be classed as ‘remote’, please contact our Customer Service team who will be able to provide an accurate quote on delivery costs. Please note that if you do not contact us prior to placing the order, you may be contacted by our customer service to take an additional postage payment before the order can be released from our warehouse.

0333 305 8200

EMAIL

Frequently asked questions

How long will my delivery take?

The expected delivery time frame for most orders is an estimated 1-4 working days (geographical restrictions may apply), unless otherwise stated on the product listing. This is also providing there are no unforeseen delays whilst in the courier’s network; we cannot be held responsible when 3rd party couriers do not deliver on the expected delivery time frames due to factors beyond our control. Our pallet couriers will always do their utmost to advise of a delivery date prior to delivering.

When will my order be dispatched?

We aim to dispatch all orders as soon as possible and have a 1-working day dispatch time, however, if you do contact us prior to placing your order, we may be able to dispatch your order the same day. Once your order is dispatched, you will receive an update via email which should also include tracking details for your delivery. Please note, orders are only dispatched Monday-Friday, excluding Bank Holidays. Any orders placed over the weekend or on a Bank Holiday will be dispatched the next working day.

Will the courier be able to deliver to my very small street?

Most couriers will have no issue accessing very small streets however, if your order is due to arrive on a pallet, this may be scheduled to arrive on a much larger vehicle (approximately the size of a bin lorry). If this may pose a problem, please do call us on 0333 305 8200 as soon as possible so we can look to make alternative arrangements if possible. Unfortunately, our pallet delivery service offers kerbside delivery only, and couriers will not be able to move pallets or goods inside a property, or leave sight of their vehicle, due to insurance purposes.

Can I change the delivery address on my order?

Due to the speed of our dispatch service, we may not be able to amend or change a delivery address once an order has been placed, however, should this be an issue for you, we recommend you call our Customer Service team on 0333 305 8200 who may be able to offer assistance. Please note that changing a delivery address once an order is with a courier can result in delays

How do I know when my order will be delivered?

Once your order has been dispatched, you should receive confirmation of this via email. This email should include tracking details for your delivery. Should you not receive confirmation of dispatch via email, please call our Customer Service team on 0333 305 8200 who will be able to update you on the status of your order.

Can I collect my order instead?

We currently don’t offer a click & collect service via our website however, we do have stores available in Manchester, Birmingham and Lincoln so, should you wish to collect an order from one of these locations, please call our Sales team on 0333 305 8200 to place an order over the phone.

Do you ship internationally?

Unfortunately we currently only deliver within the UK, we are hoping to offer international shipping in the future.