I have changed my mind and wish to return my order? We offer a 30 days returns policy. We do not offer a collection service for unwanted items, however, you can contact your local courier or a courier of your choice and arrange for them to return the item to us. Please contact our customer service team on 0333 305 8200 or email firstname.lastname@example.org and we will add a note to your order. Once your item(s) has been returned to us in a resalable condition, new and unused and in their original packaging, we will issue a refund for the goods within 5-7 working days.
What to do when an item has arrived damaged? In the unlikely event you receive an item that has been damaged in transit, please report this to email@example.com with a brief overview of the problem, along with your order number and any images. We will then advise the next course of action to resolve as quickly and efficiently as possible.
I have sent in an email, how long should it take to receive a reply? We aim to reply to all e-mails the same day if received before 15:30 Monday – Friday. Any queries received after this time will be replied to the following working day.