Consumer Terms and Conditions
Please read these terms and conditions carefully before placing your order and retain a copy of these terms and conditions and your order for future reference.
In these terms and conditions:
We, us and our refer to BathroomTakeaway.com, owned and operated by BathroomTakeaway Limited (registered in England and Wales under company number 07318151 and with its registered address at Everest, Mercury Way, Trafford Park, Manchester, M41 7RR)
you and your refer to the purchaser of any goods from us.
Contract means the contract between you and us for the sale by us to you of goods.
Goods means any goods or services you order from us.
Order means an order placed by you with us for the purchase of goods by clicking "place order" on the checkout page.
Consumer means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession.
Checkout page means the page on our website entitled "checkout" which gives details of the goods, delivery address and options, payment method and a "place order" icon.
Website means our website at BathroomTakeaway.com
If you order goods other than as a consumer (e.g. because you are a business) then:
These terms and conditions do not apply; and
our business terms and conditions shall apply to your order and any resulting contract between you and us.
Terms of contract
We may change these terms and conditions at any time. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes on our website.
We have taken care to ensure that our website (including the help pages) and these terms and conditions do not contradict each other. However, if there are any inconsistencies or contradictions then these terms and conditions shall apply instead of any contradictory or inconsistent part of our website.
When the contract is created
No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.
We are not obliged to accept your order.
We may cancel your order if we cannot supply the goods for any reason.
Description and price of goods
We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.
The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this amount.
You must also pay a delivery charge for the goods as indicated on our website at the checkout page.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. We may occasionally have to increase the price of goods, even after your order has been accepted by us. If we have to do this, then you may cancel your order.
We will deliver the goods that you order to the delivery address you give when you place your order.
Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not come to the delivery address within the applicable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge.
If there is no one available to accept the delivery when our courier arrives, the courier will keep the goods for up to two days and you can arrange for a new delivery date. After two days we may treat the order as cancelled by you. In this case, we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.
If you give us an incorrect or incomplete delivery address and as a result, we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case, we will refund the price of the goods, but we shall be entitled to keep the amount of money you paid for delivery.
If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as possible afterwards.
We aim to dispatch all orders as soon as possible, in the majority of cases this is done the same day. Once your order has been packed and dispatched we will send you an e-mail confirming this, along with tracking details of the parcel(s). Please note that orders are only dispatched Monday to Friday, excluding Bank Holidays. Orders placed over the weekend or on a Bank Holiday will be dispatched the next working day. Please note we do not dispatch orders or delivery on a Saturday or Sunday.
We recommend that you do not book a fitter/plumber or complete any pre-installation works until you have received the product and are completely happy with it.
Orders of £299 or over will be delivered Free of charge on a standard delivery service to UK Mainland postcodes.
Please note, postcodes below are excluded:
Your right to cancel
You may cancel the contract under the Consumer Contracts Regulations by notifying us you wish to cancel the contract and ensuring the product is returned to us no later than 30 days after we deliver the goods.
You may not cancel your contract with us under the Consumer Contracts Regulations where any item has been specially ordered or manufactured for you.
If you cancel the contract under the Consumer Contracts Regulations, you must take reasonable care of the goods from the time you receive them until you return them to us.
If you cancel the contract under the Consumer Contracts Regulations you must return the goods to us at your own expense.
If you cancel the contract under the Consumer Contracts Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Once you have been issued with a tracking number for your order we are no longer able to stop the order, and you will have to return the order to us inline with our terms & conditions.
We provide a guarantee that on delivery and for a period of up to 10 years from date of invoice, the products shall be free from material defects in design, workmanship, or materials.
Our guarantee does not apply to any defect in the products arising from: (a) fair wear and tear; (b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; (c) if you fail to operate or use the Products in accordance with the user instructions; (d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or (e) any specification provided by you.
Our guarantee is subject to the following:
1. You immediately give us notice of a defective product, providing details of the defects complained of;
2. We being satisfied that the product’s defect is as a result of faulty design, workmanship or materials and that none of the exceptions above apply;
3. You will return the defective product to us if we request you to do so;
4. You will provide us with proof of purchase - for example, a copy of our sales’ Invoice and date;
5. You purchased the defective product from us or one of our approved resellers or installers.
If a product is not as warranted under this section, we will, at our cost and at our option, make good the defective product by repairing it, replacing and redelivering the defective portion of the product to the original delivery address, or refunding you the original purchase price. If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our then current range. Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.
As a consumer, the guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.
You should notify us as soon as possible if you discover that any goods are faulty goods.
Our website gives details of how to notify us of any faulty goods and how to arrange for the problem to be resolved. We strongly recommend that you call our customer service team on 0333 305 8200.
If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not, in fact, faulty goods.
When you return goods to us for any reason (for example because you have cancelled the contract under the Consumer Contracts Regulations or because you think they are defective goods):
You must ensure that they are properly and securely packaged and labelled with our address;
You are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and
You are responsible for any damage or loss is transit where you arrange the transport.
Vouchers, Gift Cards and Promo Codes
Vouchers/Gift cards/Promo codes may only be redeemed through the web
A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
Any discounts attached to Vouchers/Gift Cards or Promo codes apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.
We reserve the right to exclude the use of voucher codes on specific products. Vouchers will not be applied in conjunction with any existing account credit.
We reserve the right to withdraw or deactivate any for any reason at any time.
We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.
Limitation of Liability
We shall not be liable to you for any loss or damage:
Where there is no breach of a legal duty owed to you by us or by our employees or agents;
Where such loss or damage is not reasonably foreseeable to us when we accept your order; or
to the extent that any increase in loss or damage results from breach by you of any term of the contract.
Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.
These terms and conditions do not affect your statutory rights.
Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
These terms and conditions and the contract are subject to English law.
If you have a disability or a long-term illness you MAY qualify for VAT relief under HMRC Guidelines which means that you won’t be charged VAT. Please click here to find out more.
Please note, you need to submit a VAT Relief Claim form before placing your order, otherwise, we won't be able to refund the VAT on your order.
Crazy Deals Week September
While stocks last, limited stock available. Max 1 toilet and 1 basin per household on Friday's offer. Max 1 item per order on Thursday's offer. Max 2 mirrors per household on Wednesday's offer. Max 3 of the same item on other days. Max 10 items per household for the whole week. This offer is not to be used in conjunction with any other offers. We reserve the right to cancel any orders outside of these terms. Online offer only, excludes stores. New products are added each day at 9 am, products must be ordered the same day. Delivery costs apply, please see our Delivery page for details, or orders can be collected from our Trafford Park warehouse to local customers only. Please select "Collect from warehouse" on the checkout page for this option.
Spend £50 on the website or in-store, get 50% off selected products with code 50. £50 spend must be on more than 1 item, duplicate quantities of the same product not included. Maximum 3 discounted products per order. While stocks last, limited stock available. This offer is not to be used in conjunction with any other offers. Code 50 must be added at checkout. Delivery costs apply. Collection from our Trafford Park warehouse is available, please select this option at checkout. 1 winner each day will be chosen at random to receive their 50% off item for £1, this will be done via a refund. Winners will be contacted by customer services. If winners are uncontactable after 48 hours, they will forfeit their £1 item and another winner will be chosen at random instead. Offer available online and in-store. We reserve the right to cancel any orders outside of these terms. Offer available from 30th September – 4th October 2019.
Crazy Deals October
Selected products will be discounted at multiple times each day and must be purchased on the same day while stocks last. This offer is not to be used in conjunction with any other offers. We reserve the right to cancel any orders outside of these terms. Online only. Delivery costs apply. Offer available 9th – 22nd October. Max 1 product per day per household.
Black Friday Sale
Offer on from Monday 25th to Friday 29th November. Online only. Discounted products must be purchased within the week, while stocks last. No code needed.